Policies

Welcome to the Silver Stars Family!

The coaching staff is dedicated to providing your child with a fun, comprehensive, and overall safe gymnastics experience. To ensure that each child receives the most from their experience at Silver Stars, please see the following information.

Proper Attire:

Girls should wear a gymnastics/dance leotard.
Boys should wear sports shorts and a T-shirt.
Please NO socks, stockings, zippers, or buttons.
Jewelry of any type should not be worn. (Necklaces, bracelets, watches, dangling earrings, etc.)
All hair must be tied up away from the face.

Simple rules for Gym Safety:

Coaches will discuss and review gym safety at the beginning of each class and parental cooperation and reinforcement is in everyone's best interest.
Parents should talk to their child about the importance of listening to coaches and following directions prior to each class.
Gymnasts should wait patiently while waiting for their coach as well as, in line for their turn on any apparatus.

Communication:

It is very important for both gymnasts and parents to communicate with our staff. If your child has specific needs or issues with the class that need attention, please speak to an instructor prior to the beginning of class.
In the event of injury, no matter how minor please instruct your child to immediately notify their instructor. All of our instructors are First Aid and CPR Certified and are happy to help.
In the event of inclement weather, please see our website www.silverstarsgym.com for information on closings and delays. **Ask us how to sign up for our text messages for important updates **

Drop off/Pick Up/Lobby:

Students older than 5 may be dropped off for their class no earlier than 5 mins prior to class.
Pick up must be within 10 mins of class ending.

We look forward to an exciting year with your child! If you have any questions, please feel free to speak with any of our staff members!

Class Program Policies

By enrolling in a class or team at Silver Stars Gymnastics, families agree to the following tuition, enrollment, attendance, cancellation, and class policies.

TRIAL CLASS

Silver Stars Gymnastics offers a Risk-Free Trial Class to help families determine if our program is the right fit.

If you decide not to enroll following your trial, there is no charge for the trial class. If you choose to enroll, the trial class will be included as part of your first month's tuition.

ENROLLMENT & TUITION

Continuous Enrollment

Enrollment at Silver Stars is continuous throughout our September–June school-year session. Once enrolled, your child remains registered in their class each month until proper withdrawal notice is received.

Your child's enrollment reserves a space specifically for them. Tuition is based on enrollment and the reservation of that class space, not on the number of classes attended each month.

Summer Session — July & August

Our July and August Summer Session is a separate enrollment period. Once a student is registered for the Summer Session, their space is reserved and staffing is scheduled based on enrollment.

All Summer Session tuition and fees are non-refundable once registration is completed. Refunds, credits, or prorated tuition will not be issued for missed classes, vacations, scheduling conflicts, changes in summer plans, or a student's decision to discontinue participation.

The standard 30-day withdrawal policy does not apply to the July/August Summer Session. Enrollment in the Summer Session is a commitment to the session for which the student is registered.

Exceptional medical circumstances may be reviewed by management on a case-by-case basis; however, review does not guarantee a refund or credit.

Monthly Tuition

Tuition must be received on or before the 1st of each month.
A $15 late fee will be added to any unpaid tuition balance after the 1st.
Weekends, holidays, scheduled gym closures, vacations, and absences do not extend the tuition deadline.
Accounts enrolled in Auto-Pay will be charged on the 27th for the following month's tuition.
Families are responsible for ensuring that payment information remains current.
A $25 fee will be charged for returned checks or declined payments.
A sibling discount is available when two or more siblings are enrolled.

Payment Due at Registration

The following are due when enrolling:

First month's tuition
Last month's tuition
Registration fee

Registration is $40 per child or $60 per family.

Registration fees are non-refundable.

COMPETITIVE TEAM TUITION & REGISTRATION POLICIES

(See Team Contract For Team Program Policies)

12-Month Continuous Team Enrollment

Participation on the Silver Stars Gymnastics Competitive Team is a continuous 12-month enrollment and financial commitment.

Team placement reserves a position for your gymnast within their designated level and training group. Team tuition is based on the overall cost of operating the competitive program, including scheduled training hours, coaching and staffing, program planning, and maintaining the gymnast's position on the team.

Team tuition is based on enrollment, not attendance.

Monthly tuition remains due regardless of the number of practices a gymnast attends during the month.

Team Tuition

Team tuition is due on or before the 1st of each month.

Once monthly team tuition has been paid, it is non-refundable and non-transferable, whether or not the gymnast attends all or any of their scheduled practices during that month.

Refunds, credits, or prorated tuition will not be provided for:

Missed or skipped practices
Vacations or family travel
Personal scheduling conflicts
School or extracurricular activities
Voluntary absences
Choosing not to attend scheduled practices
Leaving the team after monthly tuition has already been paid

Because team training schedules, coaching hours, staffing, and roster positions are established in advance, Silver Stars continues to incur program expenses regardless of an individual gymnast's attendance.

Absence from practice does not pause enrollment or eliminate the family's tuition obligation.

Team Registration Fee

A Team Registration Fee is required for each competitive team gymnast.

Team Registration Fees are non-refundable and non-transferable once paid, including if a gymnast later withdraws from the team, chooses not to compete, changes programs, or does not complete the season.

The Team Registration Fee is separate from monthly team tuition and other competition-related expenses.

Withdrawal From Team

Competitive team participation is a 12-month commitment. Families considering withdrawal from the team must contact Silver Stars management directly and provide written notice.

Stopping attendance or informing a coach that a gymnast will no longer be attending does not automatically terminate enrollment or financial responsibility.

Any tuition already paid prior to withdrawal is non-refundable.

Any outstanding tuition, meet fees, registration fees, competition expenses, or other financial obligations incurred prior to the gymnast's withdrawal remain the responsibility of the family.

WITHDRAWAL & 30-DAY NOTICE POLICY

Silver Stars Gymnastics requires a minimum of 30 days' written notice to withdraw a student from a class.

All withdrawal requests must be submitted by email to info@silverstarsgym.com.

The 30-day notice period begins on the date the Silver Stars office receives the written withdrawal request.

Telling a coach or staff member verbally, missing classes, stopping attendance, or informing us that your child will be taking time off does not cancel enrollment and does not serve as 30-day notice.

Tuition During the Notice Period

Families remain financially responsible for tuition throughout the full 30-day notice period, whether or not the student attends class.

If a new tuition month begins during the 30-day notice period, tuition obligations will continue through the student's final enrollment period.

Stopping attendance does not eliminate the tuition obligation.

This policy is necessary because your child's space has been reserved and Silver Stars schedules classes and staffing based on enrollment. The 30-day notice gives us adequate time to adjust staffing and offer the available space to another family.

PREPAID LAST MONTH'S TUITION

Last month's tuition is collected at the time of enrollment and held to be applied toward the student's final eligible month of tuition when proper 30-day written notice is provided.

The prepaid last month:

Does not replace the requirement to provide 30 days' written notice.
Cannot be used simply because a family chooses to stop attending.
Will be applied to the final applicable tuition period after proper notice has been received.
Is non-refundable and cannot be transferred to another student or family.

If proper notice is not provided, the account remains responsible for tuition required under the 30-day withdrawal policy.

REFUNDS & CREDITS

Tuition, registration fees, and other enrollment fees are non-refundable once paid, except when Silver Stars determines that a billing error has occurred or another exception is warranted.

Refunds, prorated tuition, or account credits will not be provided for:

Missed classes or voluntary absences
Vacations or family scheduling conflicts
Choosing not to attend during the 30-day withdrawal period
Failure to provide proper 30-day written withdrawal notice
Scheduled holidays, breaks, or gym closures that are part of the published program calendar
A student's decision to discontinue participation after tuition has been paid

Silver Stars understands that unusual circumstances can occur. Significant medical situations or other extraordinary circumstances may be reviewed by management on a case-by-case basis. Review of a request does not guarantee a refund, credit, tuition adjustment, or waiver of the withdrawal policy.

NO RETROACTIVE CANCELLATIONS

Silver Stars Gymnastics does not backdate withdrawal or cancellation requests.

A student's last date of attendance does not determine their withdrawal date. Families remain financially responsible for tuition through the required 30-day notice period, regardless of whether the student attends during that time.

Previously paid tuition will not be refunded or credited because a student stopped attending before official written notice was provided.

AUTO-PAY AUTHORIZATION

By enrolling in Auto-Pay through the Silver Stars Gymnastics online registration system, the account holder authorizes Silver Stars Gymnastics to automatically charge the payment method on file for recurring tuition and other authorized enrollment-related charges in accordance with the family's enrollment and applicable program policies.

Auto-Pay enrollment remains active and continues from month to month and, where applicable, from one enrollment year/session to the next until proper written notice of withdrawal is received, regardless of the year in which the family originally enrolled in Auto-Pay.

Enrollment in a new school year does not automatically cancel or reset an existing Auto-Pay authorization when the student remains continuously enrolled.

For programs subject to Silver Stars' 30-day withdrawal policy, families must provide a minimum of 30 days' written notice by email to info@silverstarsgym.com to discontinue enrollment and recurring tuition charges.

The 30-day notice period begins on the date the Silver Stars office receives the written withdrawal request. Auto-Pay charges that become due during the required 30-day notice period remain the responsibility of the account holder and may be processed using the authorized payment method on file.

Removing a student from attendance, missing classes, verbally notifying a coach, or choosing not to participate does not constitute cancellation and does not automatically terminate Auto-Pay authorization or tuition responsibility.

Families are responsible for reviewing their account, maintaining a valid payment method, and notifying the Silver Stars office in writing of any enrollment changes.

Auto-Pay authorization will end once the student's enrollment and all applicable financial obligations through the required notice period have concluded.

Participation in Auto-Pay does not alter Silver Stars Gymnastics' cancellation, withdrawal, refund, or non-refundable tuition policies.

Tuition & Fee Changes

Tuition, registration fees, and other program fees are subject to change.

Silver Stars will provide families with notice before changes to recurring tuition rates take effect.

Continuous enrollment from one session, season, or school year to the next does not guarantee the same tuition rate or fees.

Continued enrollment after a new tuition rate becomes effective constitutes acceptance of the updated rate, subject to applicable notice and cancellation policies.

Outstanding Balances

Families are responsible for keeping their Silver Stars account current.

Students with past-due balances may be temporarily suspended from classes, practices, competitions, events, or other Silver Stars programming until the account is brought current or arrangements have been approved by management.

Withdrawal from the program does not eliminate balances or financial obligations incurred prior to the effective withdrawal date.

EXTENDED TIME OFF

Please notify the office in advance if your child will be taking an extended period away from gymnastics.

Enrollment and tuition are not automatically paused because a student is absent.

Families who wish to keep their child's class placement during an extended absence must continue paying regular tuition.

If a family chooses to discontinue enrollment during the absence, the standard 30-day written withdrawal policy applies, and the student's previous class, day, time, or space cannot be guaranteed upon return.

MISSED CLASSES & MAKEUPS

Please notify the office when your child will be absent.

Students may receive one makeup class for every paid four-week period.
Makeups must be completed within two months of the original absence.
Makeups are offered as a courtesy and are subject to availability.
A makeup class is not guaranteed to be available in the student's preferred class, day, or time.
All makeups must be scheduled through the front office in advance.
Please do not arrive for a makeup class without confirmation from the office.
Once a makeup has been scheduled, it will not be rescheduled if the makeup is missed.
Missed classes are not eligible for refunds, prorated tuition, or account credits.
Makeup classes have no cash value and cannot be applied toward tuition.

PROGRAM, COACHING & SCHEDULE CHANGES

Silver Stars Gymnastics reserves the right to make reasonable changes to class schedules, coaches, training groups, class assignments, practice times, and program structure when necessary due to enrollment, staffing, safety, facility needs, or overall program operations.

Enrollment is in the Silver Stars Gymnastics program and is not contingent upon placement with a specific coach or instructor.

When a significant schedule change directly affects a family's ability to participate, management will work with the family when possible to identify an appropriate alternative.

Weather, Emergency & Unforeseen Closures

Silver Stars Gymnastics may occasionally need to cancel, shorten, relocate, or modify programming due to severe weather, power outages, facility conditions, government orders, emergencies, or other circumstances beyond our reasonable control.

When possible, families will be notified of closures or changes as soon as reasonably practical.

Makeup opportunities, alternative programming, account credits, or other accommodations, if offered, will be determined by Silver Stars based on the circumstances and are not automatically guaranteed.

GENERAL CLASS POLICIES

Drop-Off & Pick-Up

Parents/guardians must follow Silver Stars' designated drop-off and pick-up procedures. Students will only be released to a parent/guardian or an adult authorized by the family.

Please keep all emergency contact and authorized pickup information current.

Children Under Age 3 — Parent/Guardian Must Remain On-Site

For the safety and comfort of our youngest students, children under the age of 3 may not be dropped off at Silver Stars Gymnastics.

A parent, legal guardian, or responsible adult must remain on the premises for the entire duration of the child's class, Open Play, or other program.

The supervising adult must remain available and be responsible for any needs that arise outside of instruction, including bathroom or diapering needs.

Once a child reaches age 3 and is enrolled in an age-appropriate independent class, the standard Silver Stars drop-off and pick-up policies will apply.

Please do not leave the facility while a child under age 3 is participating in a Silver Stars program.

Gym Area

For the safety of our gymnasts and coaches, parents and spectators are not permitted in designated training areas unless invited by a staff member.

Food & Drinks

No food, drinks, or chewing gum are permitted in the gymnastics training area. Water bottles are permitted in designated areas.

Personal Belongings

Please label all personal belongings. Silver Stars Gymnastics is not responsible for lost, stolen, misplaced, or unattended personal items.

Sick Policy

At Silver Stars Gymnastics we aim to provide every child with a fun and safe class/ team environment. Bringing your child to gymnastics class/team with any of the symptoms listed below puts them at risk of injury and puts other children and coaches at risk of getting sick.

If you keep your children home when they are sick, Silver Stars will have healthier and happier gymnasts!

If your child exhibits any of these symptoms they may be asked to leave class/team so please keep them at home to rest:

A profusely runny nose
Significant respiratory distress (a bad cough)
An undiagnosed rash or rash attributable to a contagious illness or condition
Unexplained lethargy
The inability to participate in class with reasonable comfort
Vomiting within the previous 24 hours
Abnormally loose stools within the previous 24 hours
Contagious conjunctivitis (pink eye) or drainage from the eye
Lice or ringworm that is untreated and contagious to others
Bacterial infection, such as strep throat or impetigo, and has not completed 24 hours of antimicrobial therapy
A 99 degree fever or higher temperature
Chicken pox contagious to others

*Silver Stars Gymnastics policy is that children MUST be fever free & symptom-free for 24 hrs before entering back into the gym*

Our Gym Policies